Data protection and disclaimers

Privacy policy Post CH Ltd for international.post.ch

Your personal data that is collected when you visit this website and when you use our "Optimizer" web application (hereinafter collectively referred to as the "website") is processed by Swiss Post CH Ltd ("Swiss Post", "we" or "us") in its capacity as the provider and content manager of this website .

The protection of your personal data is very important to us. We therefore treat your personal data with great care and in accordance with the relevant statutory provisions of data protection law and postal legislation.

In this privacy policy, we inform you about the type and scope of data processing. We explain what data is processed when you access this website and for what purposes.

Swiss Post (Post CH Ltd, Wankdorfallee 4, 3030 Bern) is the provider of the website and, as the owner of the relevant data collections, decides on their purpose and content. We use the following processors to operate the website, who process your personal data on our behalf.

The website is hosted by Hubspot in Frankfurt (Germany) on behalf of Swiss Post CH. In addition, we use Typeform, a software from the company of the same name based in Spain, and Pointerpro, based in Belgium, for our form query tool. Make.com is a service provider that we use to transfer data from Pointerpro to HubSpot.

In principle, our website can be used without you having to disclose personal data. However, certain data, such as IP addresses and other usage information, must be processed for the technical provision of the website and its content. In addition, we use this data on the basis of our legitimate interest in preventing and prosecuting unauthorized or illegal use.

Web analysis software is also used, which evaluates and processes data from the use of the website as well as automatically from public sources, but only stores it for the respective session.

If you fill out our contact form for a consultation appointment, you can decide for yourself which data you make available to us. Your data will be processed together with the above-mentioned data for an optimal consultation service on our part.

The other data categories are listed below.

3.1 Automatic logs

Our web servers automatically log every visit in a temporary log file. User-specific data (IP address of the computer used, identification data of the browser used, the operating system of the computer used, the amount of data transferred, the name of the Internet service provider, the date and time of access) and technical data (the name and URL of the referring website, when the website was accessed via a link and also the search term if the website was accessed via a search engine) are logged and analyzed anonymously. This data is required to enable the use of our content (connection establishment) and to ensure technical administration and system security. Cookies may also be used for this purpose (see section 4 below). 

3.2 Further data processing

In order to use the "Optimizer" web application and other services, you may be required to complete an online form or send us a message via our contact forms. In these cases, we ask you to provide only the personal data that we require to provide the services offered. The information provided to us is recorded in the IT systems of Post CH Ltd or our service providers. This data is used exclusively for the processing of your request (quotation, contact by customer service, etc.). Your data will only be processed for marketing measures if you have given your express consent (opt-in).

Please note that Swiss Post works with the joint venture Asendia (a joint venture between Swiss Post and La Poste France) or Fedex for products and services that it does not offer itself. To ensure that your customer requirements can be optimally processed, it may be necessary for us to pass on your data to Asendia for processing.

The processing of data as part of the provision of services is carried out in accordance with the contractual agreement and the associated Terms and Conditions of Participation (T&Cs) or General Terms and Conditions (GTCs). Swiss Post and Asendia have different data protection declarations. In individual cases, please refer to the relevant contractual provisions and the detailed information on the handling of personal data on the respective websites[post.ch, asendia.com and fedex.com].

We process your data for the following purposes:

• Provision of our digital presence (establishing a connection)
• Technical administration and maintaining system security
• We collect statistics to optimize user behavior on our digital presences. This data is analyzed in conjunction with publicly accessible business information.
• Provision of the Optimizer web application and other services
• Target group-specific design of our website (through targeted content or information on the website that may be of interest to you)
• Fraud prevention and website security
• Further development and improvement of our website and our range of services

The legal basis for the temporary storage of data and log files is Art. 6(1)(f) GDPR.

We also use so-called re-targeting or re-marketing methods on our websites. These are online marketing tools. If you visit other third-party websites, you will be shown product recommendations with targeted advertising. In order to achieve an optimized result for you, data is also transmitted to third-party providers, who may also be located abroad.

The legal basis for this data processing is generally your express consent within the meaning of Art. 6(1)(a) GDPR.

If Swiss Post or Asendia services are used, your data will also be processed in accordance with the contractual agreements and the applicable conditions of participation / terms and conditions.

The legal basis for service-related data processing is Art. 6(1)(b) GDPR.

5.1 What is a cookie?

A cookie is a text file containing short strings of data (a sequence of letters and numbers) that cannot perform any operations on its own. This text file is transmitted from the web server to your browser when you visit a website. The cookie is stored on your local computer. There are two different types of cookies: temporary cookies and permanent cookies. On the one hand, we use temporary cookies, which are automatically deleted from your mobile device or computer at the end of the browser session; on the other hand, we use permanent cookies. These remain on your computer or mobile device for up to ten years after the browser session. After the programmed time, they are automatically deactivated.

You can view which cookies are executed at any time in your browser log and also delete them manually at any time.

5.2 How safe is it to activate cookies?

It is safe to activate cookies when visiting our digital presence. However, when using a third-party computer, we recommend that you delete the cookies and the history in the browser you are using. This means that a subsequent user cannot track your surfing behavior.

5.3 How do we use cookies?

We use cookies to evaluate general user behavior. The aim is to optimize our digital presence. These should be easier to use and the content should be intuitive to find. They should be more comprehensible and structured. It is important to us to make the digital presence user-friendly according to your needs. This allows us to optimize the website with targeted content or information on the website that may be of interest to you (e.g. geolocalized).

5.4 How do we use third-party cookies?

We use selected third-party cookies (so-called third-party cookies). Some of these cookies are set automatically. For

Google Analytics Remarketing; the provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one end device (e.g. cell phone) can also be displayed on another of your end devices (e.g. tablet or PC).

If you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. In this way, the same personalized advertising messages can be displayed on any device on which you sign in with your Google account.

To support this feature, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data to define and create audiences for cross-device advertising. You can permanently object to cross-device re-marketing/targeting by deactivating personalized advertising; follow this link:https://www.google.com/settings/ads/onweb/. Further information and the data protection provisions can be found in Google's privacy policy at: https://policies.google.com/technologies/ads?hl=en.  

Google AdWords and Google Conversion Tracking; the provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

As part of Google AdWords, we use what is known as conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. These cookies lose their validity after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under user settings. You will then not be included in the conversion tracking statistics.

You can find more information about Google AdWords and Google Conversion Tracking in Google's privacy policy: https://policies.google.com/privacy?hl=en

Facebook Pixel; the provider is Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

This allows the behavior of site visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.

The data collected is anonymous to us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Usage Policy. This allows Facebook to place advertisements on Facebook pages and outside of Facebook. This use of the data cannot be influenced by us as the site operator.

You can find further information on protecting your privacy in Facebook's privacy policy: https://www.facebook.com/privacy/policy/.

You can also deactivate the remarketing function "Custom Audiences" in the settings for advertisements at https://www.facebook.com/ads/preferences/entry_product=ad_settings_screen. You must be logged in to Facebook to do this.

If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/uk/your-ad-choices

Each time you access a page on this website that contains LinkedIn functions, a connection to LinkedIn servers is established. LinkedIn is informed that you have visited this website with your IP address. If you click on the LinkedIn "Recommend" button and are logged into your LinkedIn account, LinkedIn is able to associate your visit to this website with you and your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by LinkedIn. Further information on this can be found in LinkedIn's privacy policy at: https://www.linkedin.com/legal/privacy-policy.

Factor Eleven Conversion Tracking; the provider is Factor Eleven GmbH, Watzenborner Weg 4, 35394 Gießen, Germany.

If you click on an ad placed by Factor Eleven, a cookie is set for conversion tracking. These cookies lose their validity after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Factor Eleven and we can recognize that the user clicked on the ad and was redirected to this page.

The information collected using the conversion cookie is used to generate conversion statistics for Factor Eleven customers who have opted for conversion tracking. Factor Eleven customers are informed of the total number of users who clicked on the ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use on the Factor Eleven pages by rejecting the collection of cookies on the Factor Eleven pages. You will then not be included in the conversion tracking statistics.

You can find more information on Factor Eleven tracking in Factor Eleven's privacy policy: https://www.factor-eleven.de/en/contact/privacy-policy/

We use various web analysis services, such as Google Analytics,Hotjar and HubSpot. The web analysis services use cookies (see 4.1), which evaluate the use of the digital presence in order to obtain information for the purpose of improving our services and to carry out a statistical evaluation of our visitor traffic. The information generated in this process may be transferred to a server abroad and stored there. You can prevent the storage of cookies by selecting the appropriate settings in your browser software (see section 4.5). You can object to the collection and storage of data at any time with effect for the future. You can find more information in the privacy statement of Google Analytics and Hotjar.

6.1 How can the use of cookies and web analysis tools be prevented?

The use of cookies can be controlled via the browser functions (settings or add-ons).

If you reject the storage of cookies in our cookie banner, your data will not be recorded when you visit this website. A single cookie is used in your browser to store your preference not to be tracked

Most web browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to prompt you each time before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device by using the appropriate function of your browser.

How to enable or disable cookies in your web browser:

Check which web browser you are using and then select the appropriate link below. On the landing page you will find instructions on how to enable or disable cookies for your web browser.

• Google Chrome

• Microsoft Edge

• Safari

If you decide not to accept our cookies or the cookies and tools of our partner companies, you will not see certain information on our websites and will not be able to use some functions that improve your visit.

You can find more information on the use of cookies on the following website:www.allaboutcookies.org

If Swiss Post calls in third parties to provide services, it is entitled to make the necessary data available to the third parties involved, whereby these third parties are subject to the same data protection obligations as Swiss Post itself. Apart from this, personal data will not be passed on to third parties or forwarded in any other way without your express consent.

Your data will also be passed on to other companies within the Swiss Post Group and processed, provided that the company has been commissioned by us as a service provider. As described above, your data may also be passed on to the joint venture Asendia. We only keep your information for as long as necessary and treat it confidentially. Excluded from this is the transfer of personal data to debt collection agencies, public bodies and authorities as well as to private individuals who are entitled to it due to legal provisions, court decisions or official orders as well as the transfer to authorities for the purpose of initiating legal proceedings or for criminal prosecution purposes if our legally protected rights are attacked.

As the data subject, you have the following rights vis-à-vis us as the controller:

• Right to withdraw consent in accordance with Art. 7 (3) GDPR
• Right to information in accordance with Art. 15 GDPR

• Right to rectification in accordance with Art. 16 GDPR

• Right to erasure in accordance with Art. 17 GDPR

• Right to restriction of processing in accordance with Art. 18 GDPR

• Right to data portability in accordance with Art. 20 GDPR

• Right to object in accordance with Art. 21 GDPR

• Right to lodge a complaint with the supervisory authority in accordance with Art. 77 GDPR

You can assert your rights in text form to betroffenenrechte@post.ch or in writing to the following address: Post CH Ltd, Contact Center Post, Wankdorfallee 4, 3030 Bern.

If you wish to contact us by email, please note that emails are not encrypted and are therefore exposed to the security risks typical of this means of communication.

8.2 Contact information

If you have any questions, suggestions or concerns in connection with the handling of your data, you are welcome to contact us by post, telephone or e-mail as follows:

Postal address:
Post CH AG, Contact Center Post, Wankdorfallee 4, 3030 Bern
Telephone: +41 842 880 088
E-mail: kundendienst@post.ch

If you wish to contact us by e-mail, please note that e-mails are not encrypted and are therefore subject to the security risks typical of this means of communication.

The data that we collect and store is treated confidentially and protected against loss, manipulation and unauthorized access by third parties with the aid of suitable technical and organizational precautions.

The login information exchanged between your hardware and us is encrypted. We accept no liability for unauthorized access or loss of personal data that is outside our sphere of influence.

Our website may contain links to other digital solutions that are outside our control and are therefore not subject to this privacy policy. If you access other digital solutions using the links provided, the operators of these digital solutions may collect information from you that is used by these operators in accordance with their own privacy policies, which differ from ours.

Changes to this privacy policy may be necessary from time to time, for example due to the further development of our digital presence or due to legal changes. Swiss Post therefore reserves the right to amend the privacy policy at any time with effect from a future date. We therefore recommend that you read this privacy policy regularly.

Status of the privacy policy: January 2025

Data protection Swiss Post

Please also note the privacy policy for Swiss Post's digital presence. You can find it here.

Disclaimer

Validity

Persons who access information on this website, in the Swiss Post Customer Center login, when using the Swiss Post app or when using the services offered on the Internet declare that they agree to the following conditions. The aforementioned services are referred to as the "digital presence".

Further information about Post CH Ltd can be found under About us.

For questions on data protection issues, please refer to the data protection declaration.

Electronic communication

E-mails or forms sent via the Internet are neither confidential nor secure and can be viewed and altered by third parties. Swiss Post is not liable for any damage caused in connection with messages sent to it by unencrypted e-mail or other electronic messages (SMS etc.).

Copyright and trademark rights

The entire content of the digital presence is protected by copyright (all rights reserved). The downloading or printing of individual pages and sections of the digital presence is only permitted for personal, non-commercial use, provided that neither the copyright notices nor other legally protected designations are removed.

The complete or partial reproduction, transmission (electronically or by other means), modification or linking of the Swiss Post website for public or commercial purposes is prohibited without the prior written consent of Swiss Post.

The name "Swiss Post" and certain other product or service names (including logos) are registered trademarks of Swiss Post Ltd. No part of the digital presence is designed in such a way as to grant a right to use these trademarks.

Exclusion of liability

Swiss Post does not guarantee that the functions of the digital presence will not be interrupted or are error-free, that errors will be rectified or that the digital presence and the respective server are free from viruses or harmful components.

Swiss Post accepts no liability whatsoever for damage resulting from access to the elements of the digital presence or its use (or from the impossibility of access or use, viruses, etc.).

Although Swiss Post takes all due care to ensure that the information on the digital presence is accurate at the time of publication, neither Swiss Post nor its contractual partners make any assurances or provide any guarantees with regard to its accuracy, reliability or completeness. The information and views disseminated through the Digital Presence are subject to change at any time and without notice.

Swiss Post accepts no responsibility for its content, the products, services or other offers provided on it, insofar as this is permitted by law.

Applicable law / place of jurisdiction

To the extent permitted by law, all legal relationships between the users of the digital presence and Swiss Post are subject to substantive Swiss law. The exclusive place of jurisdiction is Berne.