Cross-border returns management with Swiss Post

From small parcels to large freight shipments – we have the right returns solutions for your needs.
Optimize returns
Every front door – every country
International returns process
With our international returns management, you can be sure that returns from any country are handled efficiently. Optimize your returns process and focus on your global growth - we'll take care of the rest. Our service not only offers comprehensive coverage, but also customized solutions tailored to the specific requirements of international markets. We ensure that your products are returned quickly and in perfect condition, no matter how far they have to travel. With our returns management, you are ideally positioned to overcome challenges in international trade and successfully scale your business globally. In addition, returned goods can be resold, reducing waste and generating additional revenue.
VAT refund
Reduce overall costs
We offer a comprehensive foreign VAT refund solution that significantly reduces your overall costs if you are registered for tax as an importer. This service is specifically designed to minimize the financial burden of international transactions. Our team of experts will help you navigate through the complex tax requirements and help you take full advantage of VAT refunds. Registering in the destination country not only allows you to reclaim VAT, but also ensures more efficient processing of your returns. This strengthens your business by reducing costs while ensuring compliance with international tax laws. Use our tailored approach to optimize your global business operations and focus on building stronger customer relationships while we manage the financial and administrative challenges for you.
Personal support from Switzerland
Tailor-made advice for your success

We offer personal returns support directly from Switzerland. With our tailored advice, we help you to master the challenges of international returns management. Our experienced team of returns specialists are on hand to not only assist you in understanding the complex regulations and processes, but also to offer practical solutions for optimizing your returns processes. We take the time to understand your specific needs and goals to develop a customized plan that strengthens your business and improves your global returns efficiency. This support enables you to ensure safe, cost-effective and timely returns while you focus on growing your business relationships.
Book a consultation appointment now
Customized solutions for unique needs
With personal advice on the optimal shipping and logistics setup

At Swiss Post, we understand that every market has its own unique challenges. That's why we're here to help you export to or from Switzerland. With our extensive experience and customized approach, together we will find the optimal solution for your shipping and logistics setup.

Why book a consultation with us?

  • Customized solutions: We know that no two companies are the same. That's why we offer personalized advice to meet your exact needs.
  • Comprehensive expertise: Our experts have in-depth knowledge of all aspects of international shipping and logistics.
  • Simple process: We make exporting and importing as straightforward as possible so that you can concentrate on your core business.
  • Trusted partner: As Switzerland's national postal company, we stand for reliability, security and quality.

Ready to take the next step? Arrange your consultation now and find out how we can simplify the complexity of international shipping.

Book a consultation appointment
Georg Pohl
Product Consultant International Affiliates & Partner

Frequently asked questions

Which countries are supplied from Switzerland?

Swiss Post sends mail items to all countries in the world, provided that the postal service in the country of destination is not interrupted by specific circumstances, such as wars, natural disasters or a lack of transportation options. In addition, we also send parcels via the Europe-wide network of our partner GLS and for urgent shipments we use the worldwide network of FedEx.

What shipping options are available?
We offer various options for the international shipment of goods, which vary depending on the country of destination, shipment weight, delivery speed and additional services.
How long does it take to ship to different countries?
The transportation time of a shipment abroad depends on the country of destination and the selected shipping service. Delivery to Germany, for example, takes 1 working day with URGENT in urban centers, while a postal parcel weighing up to 20 kg is delivered within 2-3 working days. You can find detailed information on delivery times for each country of destination on our shipping assistant.
What costs are associated with international shipping?
When shipping goods abroad, it is important to note that in addition to the postage costs alone, additional costs such as customs clearance fees, VAT and customs duties may be incurred. The costs incurred depend on the shipping service used to send the goods abroad, the contents of the shipment and the value of the goods. Our shipping assistant shows you the postage costs per country and shipping service.
Are there insurance options for shipping?
Our goods consignments (excluding small international goods) are insured up to CHF 500( but no more than the declared value of the goods) against damage, theft and loss. The General Terms and Conditions of Postal Services for Business Customers apply
How can I track my parcel?
Goods shipments abroad can be sent via the homepage or the Swiss Post app. Please note that electronic consignment tracking cannot be offered for all consignments.
Are there any restrictions on shipping certain items abroad?
Not all goods may be shipped abroad. In particular, the shipment of dangerous goods abroad is prohibited. Goods whose possession is prohibited in Switzerland or in the country of destination are also excluded from shipment. Our GTC and a selection of import regulations provide information on what is prohibited or restricted for shipping abroad. Ultimately, the sender is responsible for ensuring that only permitted goods are sent.
What happens if the parcel is detained at customs?
Goods shipments are cleared through customs in the country of destination, which is the responsibility of the customs administration of the country of destination or a customs agent. If a shipment is detained during customs clearance, this is often due to an inadequate goods declaration. In most cases, customs will contact the recipient and request missing information. Information on the whereabouts of a consignment can also be obtained from our customer service .
How can I contact customer service if I have a problem?
Customer service can be reached by telephone on 0848 48 48 47 or via the online contact form.
Are there any special offers or discounts for international shipping?
We offer our business customers interesting discounts for certain annual consignment volumes. For more information, please contact our SME support team.

We have interfaces to all common e-commerce platforms and online marketplaces

Shopify
WooCommerce
wordpress
Magento
Amazon logo
eBay
csv xml
jtl

Start your shipping abroad now
Download whitepaper now

Do you want to take your e-commerce business to the next level and take off internationally? This guide is your companion on this journey! Learn the most important things about the basic requirements and get valuable tips on smooth export processing, customs declarations, postage and much more.

The guide for Swiss e-commerce start-ups provides an overview and explains the most important aspects of exporting in order to be successful internationally.

Download Export Start-Up Guide