Optimised customs and shipping processes
We help you to master all critical moments of the shipping business with ease. For your e-commerce success in the EU markets!
Optimise shopping experience
With the DDP solution, your EU customers do not have to pay any customs duties, taxes or fees on delivery. Thanks to pre-customs clearance in our logistics hub, you can delight your customers.
Opening up international markets
We simplify and accompany the market entry of your online shop into the EU. We develop a logistical setup tailored to your needs and support you with the technical and administrative integration.
Your EU customers can post returns at any post office in their country. We take care of the return shipment to your warehouse. We organise content checks or special handling according to your wishes.
Simplify customs clearance
With our solution, all customs clearance data is automatically transmitted and forwarded to customs. All applicable customs duties, taxes and fees can be collected in advance.
Optimise delivery quality
Pre-customs clearance means that your shipments to the EU are not held up at the border. And because delivery is made without payment at the door, a significantly higher first delivery rate is achieved.
We process letters up to 2 kg and parcels in the same channel, you only have to control one process. You can send small formats cheaply in the international mail channel. This reduces the average logistics costs.
Minimise returns handling
You can set up the handling of returns in a way that is optimal for your online shop. You decide what you want to handle yourself and whether you want to let Swiss Post take care of services such as the content check.
Individualised and cleverly thought-out services for your entire shipping process within the EU - from your online shop to the doorstep of your customers. And if need be, back again.
Our warehousing & fulfilment services in Switzerland and abroad combine fulfilment and carrier into one unit - for the fastest and most cost-effective combination of fulfilment and pre-collection.
You can deliver your items to our post offices throughout Switzerland or have them collected by us - without pre-sorting.
Customs clearance: with the IOSS shipping solution, you create and calculate the VAT rate due in the country of destination in your shop. As a rule, the shipment no longer has to be cleared through customs in the recipient country and can be delivered directly to the recipient. Exceptio...
Handling: Your goods can be posted as usual at any postal acceptance point and will be handed over to the postal company in the country of destination via the international letter centre or international parcel centre.
You can choose from countless services offered by the respective postal companies with which Swiss Post works and offer them to your customers - from tracking to insurance.
We take care of the return transport of your consignments to your warehouse - at the return frequency of your choice.
Our e-commerce return management tool takes into account your requirements, your wishes for content checking and delivers reports tailored to your needs. Goods destruction is also possible.
Genuine returns are brought back from the EU to your online shop in Switzerland. With the return label, your customer can post the item at any post office in their country.
The Swiss Post Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and return customs clearance are managed via interface.
The interactive Optimizer 4.0 tool shows you whether you can save money by using innovative shipping solutions. Compressed information on cross-border shipping options, customs clearance procedures and international returns solutions is also available.
Alexander D. Holthuizen
Business Development at MaKe WeBo AB
"Normally, a customer service department only receives complaints. After the introduction of DDP logistics, customers have contacted us because they love the new solution"
Managing Director at Crazy Factory
"If our customers had to pay additional VAT and customs duties, our business model would not be so successful."
Global Logistics Supervisor at iHerb
"Customers experience this shipping solution as absolutely stress-free and much faster"
About your special challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together we will quickly find out whether and how we can simplify and optimise your international business. Choose your preferred date and we will call you! If you find our services interesting and helpful, we will stay in touch.
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