Easy export from Switzerland to the EU

Optimised customs and shipping processes

Determine your potential for free

What are your goals?

We help you to master all critical moments of the shipping business with ease. For your e-commerce success in the EU markets!

  • As marketing manager
  • As logistics manager

Optimise shopping experience

With the DDP solution, your EU customers do not have to pay any customs duties, taxes or fees on delivery. Thanks to pre-customs clearance in our logistics hub, you can delight your customers.

How does it work?

Opening up international markets

We simplify and accompany the market entry of your online shop into the EU. We develop a logistical setup tailored to your needs and support you with the technical and administrative integration.

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Simplify returns

Your EU customers can post returns at any post office in their country. We take care of the return shipment to your warehouse. We organise content checks or special handling according to your wishes.

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Simplify customs clearance

With our solution, all customs clearance data is automatically transmitted and forwarded to customs. All applicable customs duties, taxes and fees can be collected in advance.

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Optimise delivery quality

Pre-customs clearance means that your shipments to the EU are not held up at the border. And because delivery is made without payment at the door, a significantly higher first delivery rate is achieved.

That's how it works

Reduce costs

We process letters up to 2 kg and parcels in the same channel, you only have to control one process. You can send small formats cheaply in the international mail channel. This reduces the average logistics costs.

What's behind it?

Minimise returns handling

You can set up the handling of returns in a way that is optimal for your online shop. You decide what you want to handle yourself and whether you want to let Swiss Post take care of services such as the content check.

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Everything from one source

Individualised and cleverly thought-out services for your entire shipping process within the EU - from your online shop to the doorstep of your customers. And if need be, back again.

Tracking
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Warehousing & Fu...
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Pre-collection
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Customs clearanc...
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Handling
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Delivery in the ...
Data management
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Return transport
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Returns manageme...
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Returns solution

Our warehousing & fulfilment services in Switzerland and abroad combine fulfilment and carrier into one unit - for the fastest and most cost-effective combination of fulfilment and pre-collection.

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You can deliver your items to our post offices throughout Switzerland or have them collected by us - without pre-sorting.

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Customs clearance: with the IOSS shipping solution, you create and calculate the VAT rate due in the country of destination in your shop. As a rule, the shipment no longer has to be cleared through customs in the recipient country and can be delivered directly to the recipient. Exceptio...

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Handling: Your goods can be posted as usual at any postal acceptance point and will be handed over to the postal company in the country of destination via the international letter centre or international parcel centre.

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You can choose from countless services offered by the respective postal companies with which Swiss Post works and offer them to your customers - from tracking to insurance.

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We take care of the return transport of your consignments to your warehouse - at the return frequency of your choice.

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Our e-commerce return management tool takes into account your requirements, your wishes for content checking and delivers reports tailored to your needs. Goods destruction is also possible.

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Genuine returns are brought back from the EU to your online shop in Switzerland. With the return label, your customer can post the item at any post office in their country.

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The Swiss Post Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and return customs clearance are managed via interface.

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Optimizer 4.0

The interactive Optimizer 4.0 tool shows you whether you can save money by using innovative shipping solutions. Compressed information on cross-border shipping options, customs clearance procedures and international returns solutions is also available.

Identify your optimisation potential

It's so easy to get started with Swiss Post

Personal support from the very first second - for an effortless introduction to your optimal international shipping solution.

Webshop check

We get to know your shop: products, shopping baskets, average weights and formats. Then we will suggest your ideal logistics solution. You choose us? Check ✔️ Continue

IT connection

Our e-commerce integrators connect our systems smoothly. An IT concierge will accompany you to a successful start - free of charge. You also have a sales contact person.

Briefing

All stakeholders involved in the day-to-day business are introduced to the processes and communications using proven templates

Test run

Before we go live, we will do various test runs, depending on your wishes, so that everything works perfectly at launch.

Go-Live

Ready? Then you can go live, and impress your customers with an all-round positive shopping experience! Let's go!

Personal consultation:

We support you with all questions

About your special challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together we will quickly find out whether and how we can simplify and optimise your international business. Choose your preferred date and we will call you! If you find our services interesting and helpful, we will stay in touch.

Arrange a meeting

Product Consultant

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E-commerce tips: Be more successful in online commerce

Subscribe now to receive ideas and inspiration for improving your international e-commerce business.

With our hands-on tips you can simplify your logistics processes - and ensure your customers have an exceptional online shopping experience - in Switzerland or beyond. We’ll send this advice to you via email, but we guarantee this won’t include any sales material - and you can unsubscribe at any time.

Services & benefits

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Contact

Book a meeting
Post CH AG
Customer Service International
Wankdorfallee 4
3030 Bern, Switzerland

Tel.: +0848 48 48 47

© The Swiss Post AG