Simple, fast, reliable – customs clearance with Swiss Post

From DAP to DDP to IOSS – we support you with the smooth export and import of your goods shipments exactly as your business model requires.
Optimize the customs clearance process
Customs clearance made easy
Reduce customs clearance hurdles with flexible solutions
We support you in overcoming export challenges with our customized customs clearance solution. Whether it's complex or simple customs procedures, we ensure that your cross-border trade is uninterrupted. By tailoring our services to the individual requirements of our customers, we enable smooth and effective processing, overcoming bureaucratic barriers and staying continuously informed about current international regulations and their changes to ensure that all regulations are met and lead times are optimized. Trust us to handle your shipments abroad without additional costs or delays.
Download customs clearance whitepaper
Personal export support from Switzerland
Tailor-made advice for your success

From Switzerland, we offer customized support for your export activities. Our team of experienced export specialists will guide you through the jungle of international trade regulations and offer practical customs clearance solutions to optimize your processes. We take the necessary time to thoroughly understand your individual needs and goals. Based on this, we develop a personalized plan that strengthens your business and expands your global footprint. This comprehensive support ensures secure, cost-effective and compliant customs clearance, while you can focus on growing your business relationships.
Book a consultation appointment now
Every front door - every country
International shipping without borders
With our international shipping service, you can rely on every doorstep in every country being reached. Simplify your export process and focus on your global growth – we'll take care of the rest. Our service not only offers broad coverage, but also customized solutions for the specific requirements of international markets. We make sure your products arrive on time and in perfect condition, no matter how far they have to travel. By integrating advanced logistics technologies and working with reliable partners worldwide, we guarantee an efficient and transparent supply chain. With our shipping and customs clearance service, you are ideally positioned to enter new markets and successfully scale your business globally.
Optimum data flow during customs clearance
Smooth customs clearance

No more time-consuming manual data transfer and searching in overflowing filing cabinets! With our simple online services or IT connections, you can record and send us the data required for international shipping without media discontinuity. Save valuable time and minimize errors with automated processes. In addition, all relevant tax documents are stored securely and centrally, making it much easier for you to access them. Benefit from an efficient system that not only reduces administrative work, but also ensures the security of your data. Our solution is ideal for companies that need reliable and easy handling of their export documents. With just one click, you have all your documents at your fingertips and are ready for the global market at any time.
Customized solutions for unique needs
With personal advice on the optimal shipping and logistics setup

At Swiss Post, we understand that every market has its own unique challenges. That's why we're here to help you export to or from Switzerland. With our extensive experience and customized approach, together we will find the optimal solution for your shipping and logistics setup.

Why book a consultation with us?

  • Customized solutions: We know that no two companies are the same. That's why we offer personalized advice to meet your exact needs.
  • Comprehensive expertise: Our experts have in-depth knowledge of all aspects of international shipping and logistics.
  • Simple process: We make exporting and importing as straightforward as possible so that you can concentrate on your core business.
  • Trusted partner: As Switzerland's national postal company, we stand for reliability, security and quality.

Ready to take the next step? Arrange your consultation now and find out how we can simplify the complexity of international shipping

Arrange a consultation appointment
Georg Pohl
Product Consultant International Affiliates & Partner

Frequently asked questions

Which countries are supplied from Switzerland?

Swiss Post sends postal items to all countries in the world, provided that the postal service in the country of destination is not interrupted by specific circumstances, such as wars, natural disasters or a lack of transportation options. In addition, we also send parcels via the Europe-wide network of our partner GLS and for urgent shipments we use the worldwide network of FedEx.

What shipping options are available?
We offer various options for the international shipment of goods, which vary depending on the country of destination, shipment weight, delivery speed and additional services.
How long does it take to ship to different countries?
The delivery time of a shipment abroad depends on the country of destination and the selected shipping service. Delivery to Germany, for example, takes 1 working day with URGENT in urban centers, while a postal parcel weighing up to 20 kg is delivered within 2-3 working days. You can find detailed information on delivery times for each country of destination on our shipping assistant.
What costs are associated with international shipping?
When shipping goods abroad, it is important to note that in addition to the postage costs alone, additional costs such as customs clearance fees, VAT and customs duties may be incurred. The costs incurred depend on the shipping service used to send the goods abroad, the contents of the shipment and the value of the goods. Our shipping assistant shows you the postage costs per country and shipping service.
Are there insurance options for shipping?
Our goods consignments (excluding small international goods) are insured up to CHF 500 (but no more than the declared value of the goods) against damage, theft and loss. The General Terms and Conditions of Postal Services for Business Customers apply
How can I track my parcel?
Goods shipments abroad can be sent via the homepage or the Swiss Post app. Please note that electronic consignment tracking cannot be offered for all consignments.
Are there any restrictions on shipping certain items abroad?
Not all goods may be shipped abroad. In particular, the shipment of dangerous goods abroad is prohibited. Goods whose possession is prohibited in Switzerland or in the country of destination are also excluded from shipment. Our GTC and a selection of import regulations provide information on what is prohibited or restricted for shipping abroad. Ultimately, it is the shipper's responsibility to send only permitted goods.
What happens if the parcel is detained at customs?
Goods shipments are cleared through customs in the country of destination, which is the responsibility of the customs administration of the country of destination or a customs agent. If a shipment is detained during customs clearance, this is often due to an inadequate goods declaration. In most cases, customs will contact the recipient and request missing information. Information about the whereabouts of a consignment can also be obtained from our customer service .
How can I contact customer service if I have a problem?
Customer service can be reached by telephone on 0848 48 48 47 or via the online contact form.
Are there any special offers or discounts for international shipping?
We offer our business customers attractive discounts for certain annual consignment volumes. For more information, please contact our SME support team.

We have interfaces to all common e-commerce platforms and online marketplaces

Shopify
WooCommerce
wordpress
Magento
Amazon logo
eBay
csv xml
jtl

Export solution instead of export problem
Download whitepaper now

Is your current export solution reaching its limits? This is the case for many. Regardless of whether you are an e-commerce trader, ship workpieces or work in wholesale: if your export solution says "flexible" on it, it doesn't always have to have a lot of "flexibility" in it.

For example, you may want to select Incoterm variants individually, but you have to decide on a solution for all shipments in advance. This can also be done "à la carte". Or you are struggling with the fact that IOSS is only possible up to a goods value of EUR 150. There are alternatives that allow you to export flexibly even beyond this limit.


Do these problems sound familiar? Then you should read our white paper to find out what is possible in international shipping so that you too can have a solution that offers full flexibility.

 

Download customs clearance whitepaper