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Optimizer 4.0
Simplified customs for a better shopping experience
Duties and taxes? That's settled!
Our system makes automated collection of all costs in advance possible, keeping your clients happy.
Individualised and cleverly thought-out services for your entire shipping process - from your online shop to your customers' doorstep. And back again if you have to.
The network of international branches, as well as the combination of fulfiller and carrier into one unit, guarantees you the fastest and most cost-effective fulfillment and pre-collection solution.
Swiss Post organizes the collection and export customs clearance for you, allowing you to have your shipments picked up or deliver them yourself, without presorting.
Because fully automated customs clearance takes places during the preliminary collection stage, lengthy customs clearance procedures at the Swiss border are avoided.
Your goods will be checked in at our logistics hub and the receipt of those goods will be confirmed to customs. At this point, we separate letters and parcels and feed the deliveries into the respective channel.
LMD = Last-Mile-Delivery: Within 24 hours of handling in our logistics hubs, your shipments are delivered by the Priority Service in either the letter channel or the parcel channel.
We will take care of the return transport of your shipments to your warehouse in the country of origin, and at the return frequency you choose.
On the basis of the import data, as part of an automated process we take back the customs clearance of your goods, and reclaim the paid duties and taxes in your favour.
Our e-commerce returns management tool takes into account your requirements, your wishes for content review and delivers reports tailored to your needs. Destruction of returned goods is also possible.
FMD = First-Mile-Delivery: We ensure that your returns reach Swiss Post's returns hub quickly and safely. Your customer can print out the return label on demand or you can enclose it with your shipment.
The Asendia Switzerland Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, retu...
We’ll help you to master all of the critical steps of the mail order business, ensuring your success in international e-commerce
Optimise your shopping experience
You can offer your international customers full transparency right from the moment they order. All costs are charged in advance - and customs, taxes and fees are already paid on delivery.
Tapping new markets
We simplify the market entry of your online shop in Switzerland or other European countries with efficient solutions for the delivery process. From fulfillment to delivery and returns, including customs clearance and return transport.
Simplify returns
Your customers can conveniently send their returns to a national address - removing one of the biggest shopping hurdles. You enclose the return label with the shipment or it is printed on demand. We organise the further processing, including reporting tailored to your needs.
Optimised customs clearance process
An automated pre-payment of customs duties speeds up the delivery process, and ensures your customers can take their order at the front door without paying. This also significantly increases the first delivery rate
Decrease costs
We handle parcels and letters up to 2 kg in one process. Small formats can be sent cheaply in the letter channel, saving shipping costs and optimising logistics costs
Global shipments
Network partners
Receiving and delivery points in CH
in delivery quality
Alexander D. Holthuizen
Business Development at MaKe WeBo AB
"Normally, a customer service department only receives complaints. After the introduction of DDP logistics, customers have contacted us because they love the new solution"
Jan Urban
Managing Director at Crazy Factory
"If our customers had to pay additional VAT and customs duties, our business model would not be so successful."
Joana Ko
Global Logistics Supervisor at iHerb
"Customers experience this shipping solution as absolutely stress-free and much faster"
Personal support from the very first second - for an effortless introduction to your optimal international shipping solution.
Webshop check
We get to know your shop: products, shopping baskets, average weights and formats. Then we will suggest your ideal logistics solution. You choose us? Check ✔️ Continue
IT connection
Our e-commerce integrators connect our systems smoothly. An IT concierge will accompany you to a successful start - free of charge. You also have a sales contact person.
Briefing
All stakeholders involved in the day-to-day business are introduced to the processes and communications using proven templates
Test run
Before we go live, we will do various test runs, depending on your wishes, so that everything works perfectly at launch.
Go-Live
Ready? Then you can go live, and impress your customers with an all-round positive shopping experience! Let's go!
We want to hear about your unique challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together, we will quickly discover whether we can simplify and optimise your international business. Choose your preferred date and we'll call you! If you think our services are the right fit for your business, we'll keep in touch.
Product Consultant International Affiliates & Partner
VOC tax in Switzerland: here’s the solution for your business - Swiss Post
It isn’t just coronavirus that’s posing challenges for e-commerce retailers. Swiss customs, too, can be a tricky customer. We’ll explain what the VOC incentive tax is, and where it applies.
The new “Webshop Connector” from Swiss Post
“WSC” is a cloud-based online service that allows webshops to connect directly to Swiss Post’s shipping and customs clearance platform. It means online retailers can print out the international delivery label for their orders directly and send the ITMATT or EAD data to Swiss Post. The data is subsequently forwarded to the destination countries.
Import VAT exemption limits | Swiss Post
Anyone who ships their products abroad is liable to pay e-commerce VAT. Here you can find out how to prevent your customers from paying annoying fees – and what rules apply in the different countries.
Optimise the Returns Process for Importing Goods to Switzerland | Die Post
Online merchants understand the impact returns have on e-commerce performance. Here’s a statistic: in Switzerland, when the fashion sector imports goods into Switzerland it has an expected return rate of up to 60%! It’s therefore essential that returns processes are optimised, work efficiently and reduce overall costs.
Reducing shipping costs in cross-border e-commerce | Swiss Post
Complex logistics, expensive customs clearance, high administrative costs: exporting to Switzerland can be quite tricky for online retailers in cross-border e-commerce. The good thing is that it doesn’t have to be.
Swiss customs allowance for fashion retailers | Die Post
E-commerce merchants in the fashion sector know that Switzerland is an extremely attractive target market. The high purchasing power and expensive prices at home make Swiss people like shopping abroad. In addition, special products and slow movers are often not available locally.
Subscribe now to receive ideas and inspiration for improving your international e-commerce business.
With our hands-on tips you can simplify your logistics processes - and ensure your customers have an exceptional online shopping experience - in Switzerland or beyond. We’ll send this advice to you via email, but we guarantee this won’t include any sales material - and you can unsubscribe at any time.
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Book a meeting
Post CH AG
Customer Service International
Wankdorfallee 4
3030 Bern, Switzerland
Tel.: +0848 48 48 47