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Cleverly designed services for your shipping process to the EU

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Warehousing & fulfilment

Swiss Post has various warehousing & fulfilment services in Switzerland and abroad. We combine fulfilment and carrier into one unit – for the fastest and most cost-effective combination of fulfilment and pre-collection. For your special requirements we develop the ideal solution for you. You benefit from simplified logistics and reduced delivery times.


You can deliver your consignments to our post offices in Switzerland or have them picked up by us – without pre-sorting by letter and package volume. This simplifies your logistics process and shortens your delivery times.

Customs clearance

You benefit from fully automated, interface-based customs with a trusted partner of Swiss Post. EU-compliant individual customs clearance takes place during posting – lengthy procedures at the border are simply bypassed. With our web application you can connect your online shop securely and use the clearance solution automatically.


Your goods will be checked in at one of our logistics centers. There, the compulsory confirmation of the receipt of goods to customs takes place. After that, we separate the consignments for the letter and parcel channels and then feed the deliveries into the respective channel. You only have to manage a single process during shipping, and significantly reduce your logistics effort.

Delivery to the destination country

You can choose from many services offered by the postal companies with which Swiss Post works in the recipient country and offer them to your customers - from the desired location to insurance. Thanks to IOSS customs clearance in the EU, all duties and taxes are paid by the time of delivery, which greatly increases your first delivery rate (exception: in a few EU countries, the recipient may still have to pay a customs clearance fee) - fewer returns and lower costs!

Returns solution

Genuine returns are brought back from the EU to your warehouse in Switzerland. With the return label, your customer can conveniently post the consignment at any post office in their country, at your expense. You decide how we proceed with the return (content checking etc.). You can increase your sales success with uncomplicated returns.

IOSS shipping solution - The efficient all-in-one process

For small consignments - including automated customs clearance

  • Legally compliant
  • Automated data transmission
  • Cost-effective: Attractive prices for shipping and customs clearance
  • No long customs clearance procedures at the border
  • At the recipient's: No payment at the front door
  • Individualised return options
  • Collection service or 3,903 collection points


Webshop Connector International

Use the online service "Webshop Connector International (WSC)" to send small consignments abroad easily and reliably. You can securely connect your webshop with just a few clicks. The WSC allows you to print shipping labels for your small goods and use our simple and reliable shipping solution.

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It's so easy to get started with Swiss Post

Personal support from the very first second - for an effortless introduction to your optimal international shipping solution.

Webshop check

We get to know your shop: products, shopping baskets, average weights and formats. Then we will suggest your ideal logistics solution. You choose us? Check ✔️ Continue

IT connection

Our e-commerce integrators connect our systems smoothly. An IT concierge will accompany you to a successful start - free of charge. You also have a sales contact person.


All stakeholders involved in the day-to-day business are introduced to the processes and communications using proven templates

Test run

Before we go live, we will do various test runs, depending on your wishes, so that everything works perfectly at launch.


Ready? Then you can go live, and impress your customers with an all-round positive shopping experience! Let's go!

Personal consultation:

We support you with all questions

About your special challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together we will quickly find out whether and how we can simplify and optimise your international business. Choose your preferred date and we will call you! If you find our services interesting and helpful, we will stay in touch.

Michael Mäkeläinen

Product Consultant

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