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The new “Webshop Connector” from Swiss Post

The rules in the international mail order business change regularly. It’s not easy for smaller online retailers to keep track of developments, but the new “Webshop Connector” from Swiss Post can help.

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Online retailers are thriving: sales are currently better than they’ve been for a long time. The importance of international small goods transport has risen sharply in recent years. Many online shops are currently receiving more and more orders from abroad. In order to handle these orders, regulations for the international shipment of goods need to be taken into account.

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Attention: note the tighter security requirements

In addition to the tax regulations for e-commerce consignments to the EU, the security requirements for international shipping were tightened at the beginning of the year:

  • The shipping of parcels now needs to be handled electronically.
  • Customs data must now be sent electronically in advance.

The new regulations represent a significant change for international trade – not only for Swiss Post, but also for delivery service providers and for online retailers.


But what specifically do the changes entail?

  • The green customs label, waybill and postal CN22/23 label remain unchanged.
  • In addition to the physical customs documents electronic data is now also required (ITMATT data, called EAD data in Switzerland). These must contain all the customs-relevant information. The data must be sent prior to shipping the consignment. If the data is incomplete, the consignment may be delayed or returned with costs.

“Webshop Connector International” – the new solution from Swiss Post

Because more and more mail items are being sent abroad from Switzerland, Swiss Post is constantly developing its e-commerce solutions. But Swiss online retailers are also facing a challenge: they need to be able to offer their international customers an optimal shopping experience. Swiss Post has developed a solution that makes it easier for online shops to process international consignments: “Webshop Connector International (WSC)”.


About “WSC”

“WSC” is a cloud-based online service that allows webshops to connect directly to Swiss Post’s shipping and customs clearance platform. It means online retailers can print out the international delivery label for their orders directly and send the ITMATT or EAD data to Swiss Post. The data is subsequently forwarded to the destination countries.

In the online shop, the tracking number then becomes immediately visible and can be forwarded to the recipient. The online shop operator also receives an overview of all consignments and can view and track them at any time.


Guaranteed no delays

The “WSC” offers Swiss online retailers an automated solution for the mandatory sending of consignment data. The data is guaranteed to be complete, ensuring there are no delays in delivery.

What’s more, thanks to the “WSC”, it is possible to send the tax number directly. This also makes customers happy, as the value added tax due is paid by the online retailer and there are no additional costs for them.

The “WSC” in a nutshell in our explanatory video:

HubSpot Video

And last but not least, the “WSC” also creates the international delivery label, regardless of whether it is a consignment to the EU or overseas.

The following types of shop software are compatible with the “WSC”:

  • Magento 2
  • Shopify
  • WooCommerce

Collaboration with other software providers is being planned. There is the option of a manual upload via Excel file, while an Excel-based solution is also available.


The ideal solution for SMEs

The “WSC” is available to all customers as an online service in the customer portal and can be linked to their own webshop with just a few clicks.

The “WSC” is the best solution for SMEs who do not want to develop their own plug-ins, but need to meet the requirements of international shipping. Swiss Post contract customers can connect to and use the “WSC”.

The “WSC” supports the worldwide dispatch of Priority small goods consignments. In other words, mail items weighing up to 2 kg and with a maximum width, height and length of 90 cm. The shipping value may not exceed CHF 400. The recipients can be private or business customers. The “WSC” does not support parcel labels yet.

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