Optimize the shopping experience

Minimize order cancellations

Determine your potential free of charge

Do you want to lower your order cancellation rates for EU customers?

Online shoppers from the EU who have no transparency about the final costs including customs, taxes and fees often cancel their order. And when it is clear that a payment is due at the front door, many shy away completely from an order. The shopping cart was full, but you have lost the revenue.

Pre-clearance with our shipping solution

With our shipping solution, your EU customer will not be surprised by unannounced customs duties, additional taxes and fees during delivery. All costs are already paid on delivery. Your consignments are delivered in the EU countries via the nationwide delivery network of the national postal companies and your customer can use their respective last-mile delivery services.

Optimize the shopping experience

You can clearly communicate the total costs in the online shop. You offer your customers from EU countries a perfect shopping experience – from the order to the delivery. There is no charge at the front door and the item is delivered even if no one is at home, for example by letterbox delivery. The purchasing hurdles fall, order cancellations are minimised and your EU customers are happy to buy again. Exception: in a few EU countries, the recipient may still have to pay a customs clearance fee.

Everything from one source

Individualised and cleverly thought-out services for your entire shipping process within the EU - from your online shop to the doorstep of your customers. And if need be, back again.

Tracking
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Warehousing & Fu...
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Pre-collection
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Customs clearanc...
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Handling
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Delivery in the ...
Data management
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Return transport
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Returns manageme...
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Returns solution

Our warehousing & fulfilment services in Switzerland and abroad combine fulfilment and carrier into one unit - for the fastest and most cost-effective combination of fulfilment and pre-collection.

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You can deliver your items to our post offices throughout Switzerland or have them collected by us - without pre-sorting.

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Customs clearance: with the IOSS shipping solution, you create and calculate the VAT rate due in the country of destination in your shop. As a rule, the shipment no longer has to be cleared through customs in the recipient country and can be delivered directly to the recipient. Exceptio...

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Handling: Your goods can be posted as usual at any postal acceptance point and will be handed over to the postal company in the country of destination via the international letter centre or international parcel centre.

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You can choose from countless services offered by the respective postal companies with which Swiss Post works and offer them to your customers - from tracking to insurance.

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We take care of the return transport of your consignments to your warehouse - at the return frequency of your choice.

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Our e-commerce return management tool takes into account your requirements, your wishes for content checking and delivers reports tailored to your needs. Goods destruction is also possible.

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Genuine returns are brought back from the EU to your online shop in Switzerland. With the return label, your customer can post the item at any post office in their country.

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The Swiss Post Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and return customs clearance are managed via interface.

Mehr erfahren

Optimizer 4.0

The interactive Optimizer 4.0 tool shows you whether you can save money by using innovative shipping solutions. Compressed information on cross-border shipping options, customs clearance procedures and international returns solutions is also available.

It's so easy to get started with Swiss Post

Personal support from the very first second - for an effortless introduction to your optimal international shipping solution.

Webshop check

We get to know your shop: products, shopping baskets, average weights and formats. Then we will suggest your ideal logistics solution. You choose us? Check ✔️ Continue

IT connection

Our e-commerce integrators connect our systems smoothly. An IT concierge will accompany you to a successful start - free of charge. You also have a sales contact person.

Briefing

All stakeholders involved in the day-to-day business are introduced to the processes and communications using proven templates

Test run

Before we go live, we will do various test runs, depending on your wishes, so that everything works perfectly at launch.

Go-Live

Ready? Then you can go live, and impress your customers with an all-round positive shopping experience! Let's go!

Personal consultation:

We support you with all questions

About your special challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together we will quickly find out whether and how we can simplify and optimise your international business. Choose your preferred date and we will call you! If you find our services interesting and helpful, we will stay in touch.

Product Consultant

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