Returns? No problem!

With an integrated returns solution and consistent data, your returns come back to you seamlessly

Individual cost sharing

With us, you have full control over the cost sharing of the online shopper when it comes to returns. You can decide whether you want to cover the return costs completely or whether and to what extent you want your customers to contribute. This flexibility gives you the opportunity to tailor your offer to the individual needs of your customers and optimize your costs at the same time. For example, whether you want to pass on a fixed amount, a percentage or the entire return costs - you determine the conditions that best suit your company. In this way, you can ensure that your shipping to Switzerland not only runs smoothly, but is also financially well thought out, just the way you want it.

Consistent data on the import consignment

Thanks to our end-to-end data processing, the link between the outward journey and the return of your goods is maintained at all times. This means you always have an overview and your processes run smoothly. For you, this means no uncertainties and no unnecessary delays when refunding your customers. You also minimize the risk of problems with customs, as all relevant information is always up-to-date and complete. Our solutions ensure that you can concentrate fully on your core business while we take care of the logistical details. Our seamless integration of data from export to return ensures that all processes are perfectly coordinated. You save time, reduce administrative work and avoid costly errors. That is our strength - your security.

Label in Parcel or Label on Demand

You decide how your customers should receive their returns label. There are two options, both of which are flexible and customer-friendly: Either the label is placed directly pre-printed in the parcel so that your customers have it immediately to hand. Or they can generate the returns label online if required, which is particularly practical if your customers decide later which items they want to return. Whether pre-printed or digital, you have the choice of what best suits your business model and the needs of your customers.

Fast refunds for your customers

We offer you a solution that allows you to process refunds quickly and efficiently. Every day, you will receive a detailed report from us that lists all the returned items recorded. With this information, you can immediately issue refunds to your customers without having to wait for the goods to arrive back in your warehouse. This gives you a decisive advantage: you can increase customer satisfaction by ensuring fast refunds, which in turn strengthens trust in your service. With our support, you minimize administrative work and can respond flexibly to customer inquiries. Your customers' satisfaction is your top priority - and we make sure that you achieve this with minimal effort.

Only one interface

Your large flows of goods from abroad are routed efficiently and easily to Switzerland - with just a single interface. Whether for shipping to Switzerland or for returns: Our system ensures that all processes interlock seamlessly. It not only orchestrates the smooth flow of data, but also ensures that all relevant information is available in the relevant processes with pinpoint accuracy. This ensures that your shipments get through customs quickly and smoothly and that all necessary legal and logistical requirements are met. You can rest assured that your shipping process is optimally supported - from processing to final delivery. This allows you to concentrate fully on your core business while we take care of the complex details in the background. Our aim is to make your logistics as simple and efficient as possible so that you can deliver your products to your customers in Switzerland without delay and with the utmost reliability.

Customized solutions for unique needs

With personal advice on the optimal shipping and logistics setup

At Swiss Post, we understand that every market has its own unique challenges. That's why we're here to help you export to or from Switzerland. With our extensive experience and customized approach, together we will find the optimal solution for your shipping and logistics setup.

Why book a consultation with us?

Customized solutions: We know that no two companies are the same. That's why we offer personalized advice to meet your exact needs.
Comprehensive expertise: Our experts have in-depth knowledge of all aspects of international shipping and logistics.
Simple process: We make exporting and importing as straightforward as possible so that you can concentrate on your core business.
Trusted partner: As Switzerland's national postal company, we stand for reliability, security and quality.

Ready to take the next step? Arrange your consultation now and find out how we can simplify the complexity of international shipping.

Book a consultation

Georg Pohl

Product Consultant International Affiliates & Partner

Everything you need to know about SmartGate Flex

Where can my customers submit returns?

You can either hand in your returns at one of the Swiss Post branches or at one of the MyPack24 machines. A total of 5000 access points are available. Alternatively, you can order collection directly from your home using Pick@home.

How can the return shipment be correctly assigned?

Thanks to consistent data, returns shipments can be precisely assigned to their respective outbound shipment.

How can I obtain a returns label and provide it to my customers?

You can either create the return labels yourself or use our API to retrieve them. The provision of the labels is flexible: you can either include them in the outbound package or provide them via an online returns portal or your customer service if required.

Can I share the cost of the return with the customer?

It is up to you to decide to what extent you would like your customers to bear the shipping costs for the return shipment. You can transfer all or part of the costs to your customers or bear them in full.

How do the returns get back to me

We consolidate the returns in our returns center over a period of time determined by you. They are then collected at the frequency you specify by one of our strong partner forwarding agents or a forwarding agent commissioned by you. Before each collection, we prepare the customs documents and carry out the customs declaration for export. Thanks to the refund report, you can refund your customers' returns on a daily basis, even if they are still in our returns center for consolidation. This saves transportation costs without compromising customer satisfaction.