The returns management of your shipments can quickly become complex and costly. Especially returns from abroad drive up costs. Even more so if already paid customs duties, taxes and fees are lost. If you want your costs to really explode, then your customers send their returns directly to you across the border.
With the help of Swiss Post's individual returns solutions, we set up the returns handling system in a way that is optimal for your online shop. You decide which steps you want to take yourself and which services, such as Content Check, the post office should do for you. Based on the import data, we also take care of the back customs clearance: We reclaim the taxes and customs duties paid on import in your favour.
With your ideal returns solution you minimize the effort for handling your returns from Switzerland. You can concentrate on your core business and the dispatch of goods. Your logistics and administration processes become more efficient and you optimize the handling costs for your returns. Losses due to lost customs duties and taxes are also avoided. The returns process is also very easy for your Swiss customers. You can send the returns to a national returns hub inexpensively and easily.
Individualised and cleverly thought-out services for your entire shipping process - from your online shop to your customers' doorstep. And back again if you have to.
The network of international branches, as well as the combination of fulfiller and carrier into one unit, guarantees you the fastest and most cost-effective fulfillment and pre-collection solution.
The branches organise collection by truck or air freight worldwide, with export customs clearance by Swiss Post. You can have your shipments picked up or deliver them yourself, without presorting.
The branches organise collection by truck or air freight worldwide, with export customs clearance by Asendia Switzerland. You can have your shipments picked up or deliver them yourself, without presorting.
Your goods will be checked in at Zurich or Geneva, and the receipt of goods will be confirmed to customs. Only here do we separate letters and packages and then feed the deliveries into the respective channel.
LMD = Last-Mile-Delivery: Within 24 hours of handling at our entry points in Zurich or Geneva, your shipments are delivered by Swiss Post in the letter channel or the parcel channel.
We will take care of the return transport of your shipments to your warehouse in the country of origin, and at the return frequency you choose.
On the basis of the import data, as part of an automated process we take back the customs clearance of your goods, and reclaim the paid duties and taxes in your favour.
Our e-commerce returns management tool takes into account your requirements, your wishes for content review and delivers reports tailored to your needs. Destruction of returned goods is also possible.
FMD = First-Mile-Delivery: Swiss Post delivers the returns to the Asendia Switzerland returns hub in Zurich or Geneva. Your customer can print out the return label on demand or you can enclose it with your shipment.<...
The Asendia Switzerland Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and back customs clearance are managed via an ...
The interactive Optimizer 4.0 tool shows whether you can save money by using innovative shipping solutions. On top of that, it provides condensed information on cross-border shipping options, customs clearance procedures and international returns solutions.
Alexander D. Holthuizen
Business Development at MaKe WeBo AB
"Normally, a customer service department only receives complaints. After the introduction of DDP logistics, customers have contacted us because they love the new solution"
Managing Director at Crazy Factory
"If our customers had to pay additional VAT and customs duties, our business model would not be so successful."
Global Logistics Supervisor at iHerb
"Customers experience this shipping solution as absolutely stress-free and much faster"
We want to hear about your unique challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together, we will quickly discover whether we can simplify and optimise your international business. Choose your preferred date and we'll call you! If you think our services are the right fit for your business, we'll keep in touch.
Product Consultant International Affiliates & Partner
E-Commerce mit der Schweiz – ein lukratives Geschäft | Swiss Post
Schweizer Kunden und Kundinnen weisen eine nahezu dreifache Kaufkraft pro Kopf im Vergleich zu einem durchschnittlichen Europäer bzw. Europäerin auf. Das macht die Schweiz zu eines der Top 3 lukrativsten Länder in Europa.
Der neue «Web Shop Connector» der Schweizerischen Post
Der «WSC» ist ein cloudbasierter Onlinedienst, mit dem sich Webshops direkt mit der Versand- und Verzollungsplattform der Schweizerischen Post verbinden können.
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