The returns checklist provides you with clear instructions for checking your returns processes. You will quickly recognize what is going well in your returns management and what is not, and where time, money or nerves are being lost. You will also receive specific guidance on which issues you should tackle first to ensure that improvements are really noticeable on a day-to-day basis.
Step by step to more efficient returns processes
What you can expect
We will go through the central building blocks of returns management with you: from the returns rate and KPI setup to the efficiency of returns processes and automation (e.g. labels, tracking, refunds) and the main reasons for returns. Customer expectations in Switzerland and communication guidelines are also included.
