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Optimize international returns processes
A guide using Switzerland as an example

Returns are part of everyday e-commerce. In the fashion sector in Switzerland, the rate is as high as 60%. If your returns process is not right, costs and admin work increase, refunds are delayed and customs duties cannot be reclaimed. This guide explains everything you need to know about returns management.

Guide to returns management
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Returns are normal - it gets expensive if the process is not set up properly. Get the guide and optimize costs and customer experience.
The right setup

The guide helps you to decide between a customer-friendly national returns process and an international setup with typical hurdles. It also shows why a Swiss returns center is an advantage for many retailers: easy delivery for customers and fast refunds.

Consolidation and return customs clearance

You will receive concrete optimization approaches and examples along the process steps, for example how consolidation can massively reduce unit costs. The guide also explains when return customs clearance makes sense and why a clean content check is crucial so that it is clear what is actually coming back.

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