If Swiss customers have to pay customs duties and taxes on delivery they will often refuse to accept the shipment. What’s more, a shipment can only be delivered if the recipient is at home, otherwise customs clearance in Switzerland is not possible. If your customer misses the delivery date they’ll have to pick up the order themself - which they often won’t do.
With Mailbox Plus we offer a fully automated customs clearance solution. All costs, such as customs duties, value added tax (VAT) and administrative fees are levied in advance, and collected by Swiss customs. Your customers can accept their delivery without having to pay anything extra, while the goods can also be delivered when nobody’s home.
Pre-customs clearance maximizes your first delivery rate and significantly reduces your return rate from Switzerland. At the same time, the costs associated with having to handle returns from abroad decrease.
Individualised and cleverly thought-out services for your entire shipping process - from your online shop to your customers' doorstep. And back again if you have to.
The network of international branches, as well as the combination of fulfiller and carrier into one unit, guarantees you the fastest and most cost-effective fulfillment and pre-collection solution.
The branches organise collection by truck or air freight worldwide, with export customs clearance by Swiss Post. You can have your shipments picked up or deliver them yourself, without presorting.
The branches organise collection by truck or air freight worldwide, with export customs clearance by Asendia Switzerland. You can have your shipments picked up or deliver them yourself, without presorting.
Your goods will be checked in at Zurich or Geneva, and the receipt of goods will be confirmed to customs. Only here do we separate letters and packages and then feed the deliveries into the respective channel.
LMD = Last-Mile-Delivery: Within 24 hours of handling at our entry points in Zurich or Geneva, your shipments are delivered by Swiss Post in the letter channel or the parcel channel.
We will take care of the return transport of your shipments to your warehouse in the country of origin, and at the return frequency you choose.
On the basis of the import data, as part of an automated process we take back the customs clearance of your goods, and reclaim the paid duties and taxes in your favour.
Our e-commerce returns management tool takes into account your requirements, your wishes for content review and delivers reports tailored to your needs. Destruction of returned goods is also possible.
FMD = First-Mile-Delivery: Swiss Post delivers the returns to the Asendia Switzerland returns hub in Zurich or Geneva. Your customer can print out the return label on demand or you can enclose it with your shipment.<...
The Asendia Switzerland Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and back customs clearance are managed via an ...
The interactive Optimizer 4.0 tool shows whether you can save money by using innovative shipping solutions. On top of that, it provides condensed information on cross-border shipping options, customs clearance procedures and international returns solutions.
Alexander D. Holthuizen
Business Development at MaKe WeBo AB
"Normally, a customer service department only receives complaints. After the introduction of DDP logistics, customers have contacted us because they love the new solution"
Managing Director at Crazy Factory
"If our customers had to pay additional VAT and customs duties, our business model would not be so successful."
Global Logistics Supervisor at iHerb
"Customers experience this shipping solution as absolutely stress-free and much faster"
We want to hear about your unique challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together, we will quickly discover whether we can simplify and optimise your international business. Choose your preferred date and we'll call you! If you think our services are the right fit for your business, we'll keep in touch.
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