When the total cost of Swiss online shopping isn't clear—for example customs charges, taxes and fees—online shoppers often cancel their order. What’s more, when the costs are only charged on delivery, many people will avoid placing an order altogether. The shopping cart may have been full, but in the end they didn’t become paying customers.
With our flexible Mailbox Plus customs clearance solution this lack of transparency can be avoided. All costs are collected automatically in advance and collected by Swiss customs, ensuring there is no payment due at the point of delivery.
Clearly communicate the total costs of an online shop and provide your Swiss customers with a perfect shopping experience—from order to delivery.
Your customers can be sure that their shipment will arrive at their front door without a customs invoice, while it can even be delivered when they’re not home by dropping off with a neighbour.
When purchasing hurdles fall and order cancellations are minimised, your turnover increases, you gain more recommendations and your customers are more likely to buy again.
Individualised and cleverly thought-out services for your entire shipping process - from your online shop to your customers' doorstep. And back again if you have to.
The network of international branches, as well as the combination of fulfiller and carrier into one unit, guarantees you the fastest and most cost-effective fulfillment and pre-collection solution.
The branches organise collection by truck or air freight worldwide, with export customs clearance by Swiss Post. You can have your shipments picked up or deliver them yourself, without presorting.
The branches organise collection by truck or air freight worldwide, with export customs clearance by Asendia Switzerland. You can have your shipments picked up or deliver them yourself, without presorting.
Your goods will be checked in at Zurich or Geneva, and the receipt of goods will be confirmed to customs. Only here do we separate letters and packages and then feed the deliveries into the respective channel.
LMD = Last-Mile-Delivery: Within 24 hours of handling at our entry points in Zurich or Geneva, your shipments are delivered by Swiss Post in the letter channel or the parcel channel.
We will take care of the return transport of your shipments to your warehouse in the country of origin, and at the return frequency you choose.
On the basis of the import data, as part of an automated process we take back the customs clearance of your goods, and reclaim the paid duties and taxes in your favour.
Our e-commerce returns management tool takes into account your requirements, your wishes for content review and delivers reports tailored to your needs. Destruction of returned goods is also possible.
FMD = First-Mile-Delivery: Swiss Post delivers the returns to the Asendia Switzerland returns hub in Zurich or Geneva. Your customer can print out the return label on demand or you can enclose it with your shipment.<...
The Asendia Switzerland Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and back customs clearance are managed via an ...
The interactive Optimizer 4.0 tool shows whether you can save money by using innovative shipping solutions. On top of that, it provides condensed information on cross-border shipping options, customs clearance procedures and international returns solutions.
Alexander D. Holthuizen
Business Development at MaKe WeBo AB
"Normally, a customer service department only receives complaints. After the introduction of DDP logistics, customers have contacted us because they love the new solution"
Managing Director at Crazy Factory
"If our customers had to pay additional VAT and customs duties, our business model would not be so successful."
Global Logistics Supervisor at iHerb
"Customers experience this shipping solution as absolutely stress-free and much faster"
We want to hear about your unique challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together, we will quickly discover whether we can simplify and optimise your international business. Choose your preferred date and we'll call you! If you think our services are the right fit for your business, we'll keep in touch.
Aufgepasst, Onlinehändler! 2024 kommt die Industriezoll- und Mehrwertsteuerrevision in der Schweiz
Ab 1. Januar 2024 wird der Schweizer E-Commerce auf ein neues Level gehoben: Die meisten Industriezölle sind Geschichte! Doch was heißt das konkret für Dich als internationale Onlinehändlerin und Onlinehändler? Lass uns das klären!
6 Sparoptionen, wie Du bis zu 60% Versandkosten sparst - Die Post
Du möchtest in die Schweiz importieren, aber es ist Dir zu kompliziert und teuer? Falsch gedacht!
In diesem Blogbeitrag zeigen wir Dir, wie Du bis zu 60% Versandkosten einsparen und gleichzeitig viel Aufwand vermeiden kannst. Erfahre sechs Einsparmöglichkeiten, um Opportunitätskostenfallen zu umgehen und problemlos schweizerische Kundinnen und Kunden zu erreichen.
Vertrauen ist gut, Edelmetallkontrolle ist besser - Die Post
Stell dir vor, Gollum von Herr der Ringe wäre ein absolut unerfahrener Schmuckhändler, der seinen «Schatz» – den mächtigen Ring aus Gold – in die Schweiz bringen möchte. Er müsste sich dann an die Edelmetallkontrollgesetzgebung halten, die den Handel mit solchen Waren regelt. Du möchtest auch Ware aus Silber, Platin, Gold, Palladium oder einfach Modeschmuck in die Schweiz exportieren? Dann bist Du hier genau richtig! Wir erklären Dir, wie Du den Ring ans Ziel bringst, ohne in Schwierigkeiten beim Zoll zu geraten.