Optimise Your Swiss Online Shopping Experience

Minimise order cancellations

Determine potential

Do you want to knock down ordering barriers?

When the total cost of Swiss online shopping isn't clear—for example customs charges, taxes and fees—online shoppers often cancel their order. What’s more, when the costs are only charged on delivery, many people will avoid placing an order altogether. The shopping cart may have been full, but in the end they didn’t become paying customers.

Optimised online shopping experience

With our flexible Mailbox Plus customs clearance solution this lack of transparency can be avoided. All costs are collected automatically in advance and collected by Swiss customs, ensuring there is no payment due at the point of delivery.

Clearly communicate the total costs of an online shop and provide your Swiss customers with a perfect shopping experience—from order to delivery.

Fewer order cancellations - more sales

Your customers can be sure that their shipment will arrive at their front door without a customs invoice, while it can even be delivered when they’re not home by dropping off with a neighbour.

When purchasing hurdles fall and order cancellations are minimised, your turnover increases, you gain more recommendations and your customers are more likely to buy again.

Everything from one source

Individualised and cleverly thought-out services for your entire shipping process - from your online shop to your customers' doorstep. And back again if you have to.

Tracking
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Fulfillment
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Linehaul
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Customs
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Handling
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LMD
Data management
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Return transport
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Re-export
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Return handling
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FMD

The network of international branches, as well as the combination of fulfiller and carrier into one unit, guarantees you the fastest and most cost-effective fulfillment and pre-collection solution.

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The branches organise collection by truck or air freight worldwide, with export customs clearance by Swiss Post. You can have your shipments picked up or deliver them yourself, without presorting.

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The branches organise collection by truck or air freight worldwide, with export customs clearance by Asendia Switzerland. You can have your shipments picked up or deliver them yourself, without presorting.

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Your goods will be checked in at Zurich or Geneva, and the receipt of goods will be confirmed to customs. Only here do we separate letters and packages and then feed the deliveries into the respective channel.

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LMD = Last-Mile-Delivery: Within 24 hours of handling at our entry points in Zurich or Geneva, your shipments are delivered by Swiss Post in the letter channel or the parcel channel.

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We will take care of the return transport of your shipments to your warehouse in the country of origin, and at the return frequency you choose.

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On the basis of the import data, as part of an automated process we take back the customs clearance of your goods, and reclaim the paid duties and taxes in your favour.

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Our e-commerce returns management tool takes into account your requirements, your wishes for content review and delivers reports tailored to your needs. Destruction of returned goods is also possible.

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FMD = First-Mile-Delivery: Swiss Post delivers the returns to the Asendia Switzerland returns hub in Zurich or Geneva. Your customer can print out the return label on demand or you can enclose it with your shipment.<...

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The Asendia Switzerland Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and back customs clearance are managed via an ...

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How efficient are your shipping processes?

The interactive Optimizer 4.0 tool shows whether you can save money by using innovative shipping solutions. On top of that, it provides condensed information on cross-border shipping options, customs clearance procedures and international returns solutions.

Determine your optimisation potential

It's so easy to get started with Swiss Post

Personal support from the very first second - for an effortless introduction to your optimal international shipping solution.

Webshop check

We get to know your shop: products, shopping baskets, average weights and formats. Then we will suggest your ideal logistics solution. You choose us? Check ✔️ Continue

IT connection

Our e-commerce integrators connect our systems smoothly. An IT concierge will accompany you to a successful start - free of charge. You also have a sales contact person.

Briefing

All stakeholders involved in the day-to-day business are introduced to the processes and communications using proven templates

Test run

Before we go live, we will do various test runs, depending on your wishes, so that everything works perfectly at launch.

Go-Live

Ready? Then you can go live, and impress your customers with an all-round positive shopping experience! Let's go!

Let's talk!

We want to hear about your unique challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together, we will quickly discover whether we can simplify and optimise your international business. Choose your preferred date and we'll call you! If you think our services are the right fit for your business, we'll keep in touch. 

Schedule your meeting

Product Consultant

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With our hands-on tips you can simplify your logistics processes - and ensure your customers have an exceptional online shopping experience - in Switzerland or beyond. We’ll send this advice to you via email, but we guarantee this won’t include any sales material - and you can unsubscribe at any time.

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Book a meeting
Post CH AG
Customer Service International
Wankdorfallee 4
3030 Bern, Switzerland

Tel.: +0848 48 48 47

© The Swiss Post AG