Quickly react to problems

Thanks to Switzerland post tracking

Determine your potential

Fast response times

When you send out shipments to Switzerland it goes on an international journey. Although everything will usually run smoothly, no matter how long you’ve been exporting goods, incidents or delays can never be completely ruled out.

However, when issues do arise, you expect your logistics partner to solve these problems quickly and reliably, without you having to intervene yourself. This is what makes effective post tracking so important.

Ongoing post tracking and proactive problem solving

At Swiss Post we pride ourselves on a thoroughly proactive approach to customer service. Through continuous post tracking we are able to detect problems quickly and take immediate action to find a solution.

Ensuring punctual deliveries

We know how important punctual delivery is for your online business in Switzerland. Thanks to our seamless tracking solution and extensive experience, we guarantee minimal issues within the shipment process, ensuring you can keep your delivery promises. By fulfilling one of the most important criteria for customer satisfaction, you increase customer loyalty and make it likely they will shop with you again.

Everything from one source

Individualised and cleverly thought-out services for your entire shipping process - from your online shop to your customers' doorstep. And back again if you have to.

Tracking
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Fulfillment
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Linehaul
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Customs
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Handling
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LMD
Data management
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Return transport
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Re-export
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Return handling
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FMD

The network of international branches, as well as the combination of fulfiller and carrier into one unit, guarantees you the fastest and most cost-effective fulfillment and pre-collection solution.

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The branches organise collection by truck or air freight worldwide, with export customs clearance by Swiss Post. You can have your shipments picked up or deliver them yourself, without presorting.

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The branches organise collection by truck or air freight worldwide, with export customs clearance by Asendia Switzerland. You can have your shipments picked up or deliver them yourself, without presorting.

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Your goods will be checked in at Zurich or Geneva, and the receipt of goods will be confirmed to customs. Only here do we separate letters and packages and then feed the deliveries into the respective channel.

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LMD = Last-Mile-Delivery: Within 24 hours of handling at our entry points in Zurich or Geneva, your shipments are delivered by Swiss Post in the letter channel or the parcel channel.

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We will take care of the return transport of your shipments to your warehouse in the country of origin, and at the return frequency you choose.

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On the basis of the import data, as part of an automated process we take back the customs clearance of your goods, and reclaim the paid duties and taxes in your favour.

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Our e-commerce returns management tool takes into account your requirements, your wishes for content review and delivers reports tailored to your needs. Destruction of returned goods is also possible.

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FMD = First-Mile-Delivery: Swiss Post delivers the returns to the Asendia Switzerland returns hub in Zurich or Geneva. Your customer can print out the return label on demand or you can enclose it with your shipment.<...

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The Asendia Switzerland Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and back customs clearance are managed via an ...

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How efficient are your shipping processes?

The interactive Optimizer 4.0 tool shows whether you can save money by using innovative shipping solutions. On top of that, it provides condensed information on cross-border shipping options, customs clearance procedures and international returns solutions.

Determine your optimisation potential

It's so easy to get started with Swiss Post

Personal support from the very first second - for an effortless introduction to your optimal international shipping solution.

Webshop check

We get to know your shop: products, shopping baskets, average weights and formats. Then we will suggest your ideal logistics solution. You choose us? Check ✔️ Continue

IT connection

Our e-commerce integrators connect our systems smoothly. An IT concierge will accompany you to a successful start - free of charge. You also have a sales contact person.

Briefing

All stakeholders involved in the day-to-day business are introduced to the processes and communications using proven templates

Test run

Before we go live, we will do various test runs, depending on your wishes, so that everything works perfectly at launch.

Go-Live

Ready? Then you can go live, and impress your customers with an all-round positive shopping experience! Let's go!

Let's talk!

We want to hear about your unique challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together, we will quickly discover whether we can simplify and optimise your international business. Choose your preferred date and we'll call you! If you think our services are the right fit for your business, we'll keep in touch. 

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Product Consultant

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E-commerce tips: Be more successful in online commerce

Subscribe now to receive ideas and inspiration for improving your international e-commerce business.

With our hands-on tips you can simplify your logistics processes - and ensure your customers have an exceptional online shopping experience - in Switzerland or beyond. We’ll send this advice to you via email, but we guarantee this won’t include any sales material - and you can unsubscribe at any time.

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Contact

Book a meeting
Post CH AG
Customer Service International
Wankdorfallee 4
3030 Bern, Switzerland

Tel.: +0848 48 48 47

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