Minimize returns handling

REDUCE EXPENDITURE

 

Find out your potential

Do you want to minimize your returns management?

The handling of your returns can quickly become time-consuming and cost-intensive. Undeliverable items from abroad in particular drive up return costs. All the more so when, in addition to the time-consuming returns management, customs duties, taxes and fees that have already been paid are lost.

Individual returns solutions

With the help of the individual returns solutions from Swiss Post, we set up returns handling in a way that is ideal for your online shop and your returns management. You decide which steps you take yourself and which services, such as Content Check, Swiss Post should take care of for you.

Optimize return handling

With your ideal returns solution, you minimize the effort involved in handling your returns from EU countries. Instead of managing returns, you can concentrate on your core business and shipping. Your logistics processes become more efficient and you optimize the return costs. Losses due to lost fees and customs duties are also avoided.

Everything from one source

Individualised and cleverly thought-out services for your entire shipping process within the EU - from your online shop to the doorstep of your customers. And if need be, back again.

Tracking
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Warehousing & Fu...
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Pre-collection
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Customs clearanc...
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Handling
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Delivery in the ...
Data management
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Return transport
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Returns manageme...
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Returns solution

Our warehousing & fulfilment services in Switzerland and abroad combine fulfilment and carrier into one unit - for the fastest and most cost-effective combination of fulfilment and pre-collection.

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You can deliver your items to our post offices throughout Switzerland or have them collected by us - without pre-sorting.

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Customs clearance: with the IOSS shipping solution, you create and calculate the VAT rate due in the country of destination in your shop. As a rule, the shipment no longer has to be cleared through customs in the recipient country and can be delivered directly to the recipient. Exceptio...

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Handling: Your goods can be posted as usual at any postal acceptance point and will be handed over to the postal company in the country of destination via the international letter centre or international parcel centre.

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You can choose from countless services offered by the respective postal companies with which Swiss Post works and offer them to your customers - from tracking to insurance.

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We take care of the return transport of your consignments to your warehouse - at the return frequency of your choice.

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Our e-commerce return management tool takes into account your requirements, your wishes for content checking and delivers reports tailored to your needs. Goods destruction is also possible.

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Genuine returns are brought back from the EU to your online shop in Switzerland. With the return label, your customer can post the item at any post office in their country.

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The Swiss Post Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and return customs clearance are managed via interface.

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Optimizer 4.0

The interactive Optimizer 4.0 tool shows you whether you can save money by using innovative shipping solutions. Compressed information on cross-border shipping options, customs clearance procedures and international returns solutions is also available.

Identify your optimisation potential

It's so easy to get started with Swiss Post

Personal support from the very first second - for an effortless introduction to your optimal international shipping solution.

Webshop check

We get to know your shop: products, shopping baskets, average weights and formats. Then we will suggest your ideal logistics solution. You choose us? Check ✔️ Continue

IT connection

Our e-commerce integrators connect our systems smoothly. An IT concierge will accompany you to a successful start - free of charge. You also have a sales contact person.

Briefing

All stakeholders involved in the day-to-day business are introduced to the processes and communications using proven templates

Test run

Before we go live, we will do various test runs, depending on your wishes, so that everything works perfectly at launch.

Go-Live

Ready? Then you can go live, and impress your customers with an all-round positive shopping experience! Let's go!

Personal consultation:

We support you with all questions

About your special challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together we will quickly find out whether and how we can simplify and optimise your international business. Choose your preferred date and we will call you! If you find our services interesting and helpful, we will stay in touch.

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Product Consultant

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Post CH AG
Customer Service International
Wankdorfallee 4
3030 Bern, Switzerland

Tel.: +0848 48 48 47

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